At GameClash, we are committed to providing a fair and enjoyable experience for all our users. This Policy outlines our procedures for handling returns, cancellations, ensuring transparency and clarity in our processes.
Please read this policy carefully to understand our guidelines and procedures for requesting returns and cancellations.
Return Policy:
1. Hacked or Cheated: If you're affected by a hacker or cheater, we'll refund your joining amount to your wallet.
2. Server Issues: If a match is cancelled due to server problems, you'll receive a full refund in your wallet.
3. Late Entry: If you fail to enter a match before the start time, no refunds will be issued.
Cancellation Policy:
1. Our Fault: If we cancel a match, you'll get a full refund in your account.
2. No Entry Cancellation: Once you've joined a paid match, there's no backing out.