At GameClash, we prioritize transparency and fairness in addressing refund-related concerns. This Return Policy outlines the scenarios where participants may be eligible for refunds and the processes to request them. By participating in GameClash, you acknowledge and agree to the terms stated in this policy. Please read carefully to understand your rights and responsibilities.
1. Refund for Elimination by Rule Violators: If eliminated by players violating match rules, you may request a refund by contacting customer support.
2. Refund for Invalid UPI Details or Bank Issues: Refunds for failed transactions due to incorrect UPI or bank details can be requested by reaching out to customer support.
3. Disconnection During Gameplay: No refunds or replay opportunities will be provided for disconnections during gameplay.
4. Refunds for Game Crashes or Server Issues: Refunds for such issues are at the discretion of the GameClash team. Please contact customer support for assistance.
5. Refund for Incorrect Custom Room Settings: If a custom room's settings are incorrect, you may request a refund by contacting customer support.
6. Refund Eligibility for Elimination by Unregistered Player: Refunds are not provided in cases of elimination by unregistered players.
7. Refund Eligibility for Elimination by Unregistered Hacker: Refunds are provided if eliminated by an unregistered hacker.
8. Refund for Matches Starting Early: If a match starts before the scheduled time, provide proof to customer support to request a refund.
9. Refund for Canceled Matches: A full refund will be provided for canceled matches.
10. Registration Fee Issues: If the registration fee is deducted but you weren’t added to the match, provide proof to customer support for investigation and a potential refund.
For any refund requests or inquiries, please contact GameClash customer support with the necessary details and proof. We are here to assist you.